Disclaimers and Policies

Disclaimers 

On Valentine's day, we are unable to accept delivery time requests. Deliveries will occur between 07:00 AM and 08:00 PM.  Due to weather and possible delivery related issues, deliveries could stretch the time frame window.

Order confirmation

All orders are not confirmed until full payment is received.  

Care And Handling Of Your Preserved Forever Roses
Very little is required on your end but to cherish them for a year or more.
Our roses are real and naturally grown, therefore delicate.  They are preserved in order to maintain their natural beauty.

Tips for maintaining your Forever roses

• Clean your forever roses only when necessary.  A light dusting with a soft dusting tool will do.  Do not wipe down or spray with chemicals, this will damage the roses.
• Keep the roses out of direct sunlight. Sunlight can cause the colors of the roses to dim or fade at a faster rate, so it is best to keep your flowers away from the sun.
• Do not handle or touch the roses unless absolutely necessary. The natural oils in our hands can damage the flowers.  Repeated touching will damage the flower petals. 
• Do not water the flowers. They do not require watering and will cause major damage.
• Please note environmental factors can sometimes damage the flowers
  Climate and Humidity are also important factors.  Differences in heating, cooling, fragrances, and placement in your home/enviroment may cause the flowers to degrade at a faster or slower rate.  

We cannot account for all factors that may or may not have an adverse effect on the forever flowers. Please always take care of your delicate forever flowers, they are natural,  flowers such as these unique and vary in their ability to withstand the environment they are placed in.  

FRESH FLOWERS:
Photos of all arrangements represent overall theme and style. The designers are allowed to make appropriate substitutions of flowers or box/vase/container types or colors due to availability and season that may not exactly match the photo image but will maintain the overall theme of the arrangement chosen. 
Fresh flowers are cut flowers and are perishable. Cut flowers have a life of their own and we cannot guarantee how long they will last.

To the fullest extent permitted, Blooms and Balloons disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Your use and browsing of this website is at your own risk. Blooms and Balloons will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you through bloomsandballoonshtx.com.

We will make every attempt to fulfill your request but cannot guarantee it. Prices of goods and services, delivery, and other charges displayed on the Blooms and Balloons web-site are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing.  Flowers/plants are seasonal and subject to availability on the day of delivery. Containers are subject to availability on the day and may be substituted. 

Queries or concerns 

Each flower arrangement is unique, so too, are the special requirements surrounding your order. For that reason, we ask that you please email us to discuss any queries or concerns you may have in relation to your order. A number of resolutions may be available to you and are subject to your particular situation. We will do our best to fully understand the issue and thereby take action accordingly. We strive to give the best customer service and will make best resolution that we can.

CANCELLATION